- What payment method do you accept?
We offer a variety of payment methods including credit cards, ApplePay, GooglePay, WeChat Pay, and Alipay. Please refer to the payment page for the most up-to-date information on available payment options.
Credit card includes VISA, Mastercard, AMERICAN EXPRESS, JCB card. - What should I do if the payment failed with my credit card?
Many factors result in payment failure, most of which are due to the risk control policies on the payment bank side.
If a payment failed with your credit card, you may try:
- Make sure that you entered the correct credit card information including the card number, expiration date, CVV code, and billing address.
- Make sure your card supports overseas payment and have sufficient funds.
- Try another payment method, using another credit card, or using Google Pay or Apple Pay instead.
- Can I try DVDFab before purchasing a license?
Yes, DVDFab products can be tried for 30 days for free with full functionality. You can download and install it on your computer and then start the free trial directly.
- Do I get a backup disc after I purchase DVDFab products?
All DVDFab products are electronic products and do not come with physical discs. However, you can download the latest version from the official website. As long as your product license is valid, you can continue to use it in the latest versions.
- Can I use the license for Windows version on a Mac as well?
No, the Windows licenses will not work on the macOS platform because they are two different operating systems, you will need to purchase a separate license for the Mac platform. Vice versa.
