1. Data Controller and Representative
DVDFab processes personal data through its website ("Website") and its desktop and mobile applications ("Application"). As the user of the Website or Application (“User” or “You”), your personal data is taken seriously by us. Please read this Privacy Policy carefully as it explains how DVDFab processes your personal data in compliance with GDPR.
2. Data Processing Implemented by DVDFab
2.1 Processing of Personal Data for Website Visits, Comments, and Product Purchases/Use
When the user visit our website, leave a comment, purchase or use our products, DVDFab processes your personal data as follows:
2.1.1 Personal data collected
Regarding this processing, DVDFab collects the following personal data through forms during ordering or other processes:
- Account data: Name or nickname, Email address, Address, Country, Postal code, Phone number, Profile photo
- Product serial number and Order information (products purchased, date, amount)
- Customer support communications
- Personal information provided in comments (age, location, etc.)
- Payment information (credit/debit card details, billing information)
- Information from your website visits (referring webpage, search terms)
- Information from using our products (product usage, device info, operating system, username, DVDFab ID, location, IP address, logs, crash reports, file info with consent)
2.1.2 Purpose and Legal Basis of Processing
DVDFab uses the information we collect about you for these purposes:
- To provide you with the ordered products.
- To fulfill our contract, including identifying and billing you and charging your bank card.
- To verify your identity and provide customer service.
- To analyze your use of our websites and products, helping us improve our services and user experience.
Your comments and related personal data are provided voluntarily, relying on your consent. DVDFab may use your comments and relevant information for marketing purposes to help others understand and use our products better.
2.1.3 Recipients of personal data
To handle your personal information carefully and confidentially, we will only pass it on to third parties to a limited extent. We may share your personal information with companies that help us operate our business, including payment processors, server providers, data analysts, fraud prevention services, email delivery services, social media, and other marketing platforms.
Additionally, DVDFab may disclose your personal data to comply with legal obligations or to protect the rights, property, or safety of our business, customers, or others.
2.1.4 Transfer of Personal Data
Your personal data may be transferred to recipients outside the European Union, where data protection laws may differ. DVDFab ensures that your data, whether processed by us or by our partners outside the EU, is treated securely and protected against unauthorized access, loss, or unlawful processing.
Here are the details on data transfers:
- DVDFab may transfer your data to third-party payment processors to complete transactions.
- We may share your data with third-party email delivery services to send promotional emails or with other marketing platforms for relevant services.
- DVDFab uses third-party tracking tools (like Adwords, Bing, Facebook, Google Analytics) to analyze how users interact with our products and websites. This data is stored on third-party servers and used for our purposes.
- We may store your data on servers leased from third-party service providers.
2.1.5 Duration of Storage
DVDFab stores personal data only as long as necessary to demonstrate a right, contract, or legal obligation, following applicable laws. Banking information is deleted once the payment is processed and effective, with potential additional withdrawal time. Credit card number and expiration date (excluding CVV) may be stored for up to 13 months (or 15 months for deferred charge cards) for evidence purposes in case of payment disputes, as per Article L. 133-24 of the French Monetary and Financial Code.
2.2 Processing of Personal Data for Newsletters and Advertising Emails
The users can subscribe to DVDFab's newsletter to receive updates and news about DVDFab products. This involves processing personal data as follows:
2.2.1 Personal Data Collected
DVDFab only collects user-provided data for processing purposes, including email addresses, names, nicknames, countries, preferred products, and how you respond to promotional emails.
2.2.2 Purpose and Legal Basis of Processing
DVDFab processes this personal data to provide information and news about its products. Subscription and data provision are voluntary, based on the user's consent.
2.2.3 Recipients of Personal Data
DVDFab may share this data with email delivery service providers, data analysis providers, and server providers.
2.2.4 Transfer of Personal Data
Personal data may be transferred to recipients outside the EU, where data protection laws may differ. DVDFab ensures that data processed by us or our partners is secure and protected against unauthorized access, loss, or unlawful processing.
Transfer Details:
- Data may be shared with email service providers to send newsletters or promotional emails.
- Data may be stored on servers leased from third-party providers.
- Data may be tracked using third-party tools (e.g., Google Analytics) for email interaction analysis, stored on third-party servers, and used for DVDFab's purposes.
2.2.5 Duration of Storage
DVDFab will store personal data for 3 years from the date of collection or the last contact from the user, whichever is later. After 3 years, DVDFab may contact the user to confirm if they want to continue receiving updates. If there is no positive response, the data will be deleted or archived according to applicable laws.
2.3 Cookies and trackers
Cookies are small pieces of data that get saved on the User's computer or mobile device whenever they visit the DVDFab Website. DVDFab uses cookies to gain insights into which services are most valuable to our customers and to enhance the overall user experience on the Website.
3. Revision of This Privacy Policy
DVDFab, operated by FENGTAO SOFTWARE LIMITED, follows the laws of the Hong Kong Special Administrative Region. We may update this privacy policy or related documents to reflect changes in how we use or share your personal data. Updated policies will be indicated on our website, typically in the footer. For new users, changes take effect immediately. For existing users, significant changes will take effect 30 days after posting. For up to date information, we encourage you to periodically review our privacy policy.
4. Contacting DVDFab
For any questions or to exercise your data protection rights, please contact us at [email protected].
